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mplifying customer service at an exciting Fintech: Peaks (Case Study)

 

Peaks-Logo-Coloured CroppedPeaks is the app that makes investing with spare change possible. Peaks approached mplify with the need for an entirely new customer service solution based on Salesforce Service Cloud. They also
sought our advice on customer service best practices. After a succesful delivery of an omnichannel Salesforce based service solution, Peaks is now in the capable hands of our Customer Success Team, continously enhancing their service solution as their organization and customer base rapidly grows.

Dive into the case study here.

Read more about our Customer Success Team here.

Topics: customer success Case Study Salesforce