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mplify blog

mplify supports GoodFuels in professionalizing its sales process through Salesforce.

GoodFuels has recently decided to strengthen its sales process with the use of Salesforce. GoodFuels and mplify partnered on the implementation of the Salesforce Sales Cloud. In a short period, GoodFuels was able to structure and create transparency in its lead to customer process, strengthening the company’s ability to engage with its (prospective) customers. In line with their corporate vision, both companies share a passion for sustainability and technology.

Topics: Salesforce

SAP Digital for Customer Engagement is expanding (D4CE).

It’s only been eight months since SAP launched SAP’s first digital native offering at SAPPHIRE and the response has been really good. Words of CRM king Paul Greenberg "This is some of the best, most awesome stuff I’ve seen in years." According SAP, they received over 2000 sign-ups.

Time for a deep dive, with the new functionalities of the 1511 release of SAP D4CE!!

Topics: SAP Customer Engagement D4CE

mplify wishes you and your family an amazing 2016!

Dear reader, mplify wishes you and your family an amazing 2016!

To close off a successful mplify year, we have supported – as part of our mbient program – TheOceanCleanup, a good cause close to mplify heart and values. We love them because they leverage cutting edge technology for the better of our environment. If you like them as much as we do, please join us in supporting them make a sustainable impact!

Topics: newyear

Microsoft Convergence 2015 EMEA

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Microsoft joins the historic & winning city of Barcelona for their annual EMEA Convergence event held last week. Winning is the prevailing word here. Ever since Microsoft got their new CEO, the wind has changed for the Redmond based company and the timing couldn’t be more exciting. Microsoft puts new focus on existing challenges and takes on new challenges cloud-first, reviving their company.

 

Topics: microsoft dynamics microsoft convergence

Subscription accounting framework of TomTom much faster after upgrade to SAP HANA

Last summer we started with the migration to SAP HANA. In a period of only two months, a migration and upgrade is performed on all processes, interfaces and objects of SAP CRM, which is an important part of the subscription accounting framework of TomTom. The project went very smoothly, without big surprises. Also for this reason, all of this was possible within a very tight schedule. Based on this experience you can conclude that it can be valuable to consider an upgrade to SAP HANA, which of course also depends on the current process. This blog describes some experiences of the HANA upgrade at TomTom.

Topics: hybris billing TomTom BRIM SAP HANA

Welcome to the Internet of Customers: Salesforce highlights from this year’s Dreamforce.

Now that the dust has settled from this year’s Salesforce conference, it is time to put the puzzle of all these amazing announcements together. If you are already a Salesforce customer you are probably using the Sales Cloud to follow all of your accounts and contacts, close deals with them and analyze your business performance. You may also be using the Service Cloud for social and traditional customer service in your call centers and maybe even the Marketing Cloud to perform cross-channel marketing.

This year, Salesforce is further building on what they call the customer revolution and their customer success platform. The enhanced customer oriented platform will make it even more easy for your business to increase the experience of your customers. Not only in the traditional human sense through your sales reps or customer service representatives, but also based on the data you have about your customers and the devices they use. Let’s take a closer look at the new announcements that were made:

Topics: smart CRM industry verticals Salesforce

mplify enters Salesforce world, with appointment of new managing partner!

mplify is proud Hans Neele amplifies the organization as managing partner as of July 1st, 2015.

Hans has more than 10 years’ experience as CRM consultant and is already 8 years active as Salesforce architect and program manager. Hans has successfully shaped and executed the CRM transformation for many customer based on Salesforce, including the implementation and global roll-out of Salesforce for 22.000 Philips employees and a direct-to-customer transformation for Nationale Nederlanden. Besides Salesforce expertise, Hans also brings in knowledge on other solutions in the Salesforce ecosystem (e.g. Zuora and CPQ systems).

Hans joins mplify from Accenture, a global consultancy organization, where he build the Salesforce practice into a successful team as senior manager / domain lead. mplify is making a big step, with the appointment of Hans, into the Salesforce world and other solutions. Also mplify is now fully equipped to independently support her customers on all implementation and support phases/roles on SAP Cloud for Customer, Microsoft Dynamics CRM and Salesforce.

About mplify
mplify is a young and dynamic company, where business and IT amplify each other. mplify focuses on customer facing processes. mplify supports her customers in the digital transformation of the most important customer processes in a quickly changing time where everything and everybody will be connected. Organizations can respond more quickly to the industry needs and employees have better information to deliver in a smarter way. mplify provides services based on the products of SAP, Salesforce and Microsoft.

Topics: Grow partner

mplify gets cloudy

mplify is proud Nick van de Hulsbeek amplifies the organization as Managing Partner as of March 1st, 2015.

Nick is an experienced Business and Cloud consultant. Based on his experience as information architect and lead consultant on groundbreaking implementation projects he has developed himself into a business process solution expert with strong focus on the Cloud domain.

Topics: partner